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How to Contact Customer Care
Ordering by Phone, Fax, or Mail
Requesting a CD-ROM Catalog
Safe-Shopping Guarantee
Setting Up an Online Account
Lost Your Password?
Special Offers & Promotional Codes
Customers Outside the United States
Tax-Exempt Customers
Special Note for Mac Users
How to Contact Customer Care
Customers who wish to: order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact our Customer Care Department at:
Customer Care Center - Consumer Accounts
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (800) 274-4434
Fax: (800) 569-0443
Technical Support: (800) 762-2974
Web: http://support.wiley.com
Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time
Customers who wish to contact Customer Care regarding Journals, please visit the Journals Subscription section of our parent company's website, wiley.com. This link will open in a new window.
Customers who wish to contact Customer Care concerning their Trade or Reseller Accounts, please visit our Resources for Booksellers section.
Ordering by Phone, Fax, or Mail
Pfeiffer products may be ordered directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, Mastercard, and Discover. Checks and money orders must be drawn on a U.S. bank. Customers with an existing Pfeiffer account number who wish to place telephone orders should have their account numbers readily available when they call.
Customer Care Center - Consumer Accounts
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (800) 274-4434
Fax: (800) 569-0443
Technical Support: (800) 762-2974
Hours: Weekdays, 8:00 A.M. to 8:00 P.M. Eastern Time
Customers who wish to contact Customer Care regarding Journals, please visit the Journals Subscription section of our parent company's website, wiley.com. This link will open in a new window.
Requesting a Pfeiffer Catalog on CD-ROM
If you would like to receive a copy of the Pfeiffer catalog on CD-ROM send an e-mail to fmcdermo@pfeiffer.com. Please include your name, address, and phone number in the body of the e-mail. Supply is limited.
Safe-Shopping Guarantee
When you use your credit card to shop at pfeiffer.com, rest assured that the transaction is
secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption
technology–the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.
Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then e-mail you a new password.
Setting Up an Online Account
You are invited to establish a personal account when you make a purchase on this site. Establishing an account will enable you to track recent orders, view your order history, and keep your basic account information up to date. After completing your check out process, all you have to do is select a password and your account will be ready to go. Then you will be able to access your account information at any time by clicking on the My Account link located in the top left-hand corner of most pages on this site.
Lost Your Password?
If you've lost or forgotten the password for your Pfeiffer account, we can send you a new one. Anywhere you’re asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. We'll immediately generate a new password and e-mail it to the address we have in your account record.
Special Offers & Promotional Codes
You will find promotional (or discount) codes on Pfeiffer mailings, on our Offers page, and at conferences where Pfeiffer is an exhibitor. If you have a code to apply towards your online purchase, please enter the code in the Promotion/Discount Information field in your shopping cart. You also may use a code when placing a mail, fax, or phone order.
Customers Outside the United States
pfeiffer.com orders can be shipped to the United States, all U.S. Protectorates, the Caribbean, Mexico, Central America, South America, and Canada. If you would like to have Pfeiffer products shipped elsewhere, please contact one of the following Wiley international locations.
Shipping to: Canada
Website: www.wiley.ca
John Wiley & Sons Canada, Ltd.
6045 Freemont Boulevard
Mississauga, Ontario
L5R 4J3
Phone: (800) 567-4797 or (416) 236-4433
Fax: (800) 565-6802 or (416) 236-8743
Shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein
Website: www.wiley-vch.de
Wiley-VCH Verlag GmbH
Customer Service Department
P.O. Box 101161
D-69451 Weinheim
Germany
Phone: +49 6201 606152
Fax: +49 6201 606184
E-mail: sales-books@wiley-vch.de
Shipping to: All of Africa, all of Europe, Japan, Middle East, Malta, Cyprus, Russia Moldavia, Belorussia, Ukraine, Turkmenistan, Azerbaijan, Georgia, Uzbekistan, Tajikistan, Latvia, Estonia, Lithuania, Kyrgyzstan, Pakistan
Website: www.wileyeurope.com
John Wiley & Sons, Ltd.
Customer Services Department (ref. DMW)
1 Oldlands Way
Bognor Regis
West Sussex
PO22 9SA
UK
Phone: +44 1243 843294
Fax: +44 1243 843296
E-Mail: cs-books@wiley.co.uk
Shipping to: Australia, New Zealand and Pacific Islands
Website: www.johnwiley.com.au
John Wiley & Sons Australia, Ltd.
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053
Australia
Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548455
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au
Shipping to: Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Maldives, Malaysia, Mauritius, Myanmar, Nepal, North Korea, People's Republic of China, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam (phone, mail or fax orders only)
John Wiley & Sons (Asia) Pte. Ltd.
2 Clementi Loop #02-01
Singapore 129809
Phone: 65-64632400
Fax: 65-64634604/5/6
Customer Service: 65-64604280
E-mail: enquiry@wiley.com.sg
Tax-Exempt Customers
To take advantage of your tax-exempt status when you place an order with Pfeiffer, you will need to furnish certain documentation. To expedite this process, we ask that you contact Customer Care directly by telephone at (877) 762-2974 weekdays between 8 A.M. and 8 P.M. Eastern Time, or through our Website at http://support.wiley.com, to place your order.
If you are an employee of the US Government and are placing an order using an Impact credit card, you may place a tax-exempt order online through the Wiley Resources for Government website at http://www.wiley.com/gov. You will also receive the benefit of GSA discounts and free shipping.
Special Note for Mac Users
There is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Netscape or Safari) to complete your purchase.
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