Acknowledgments xv
Introduction xvii
1 Mistakes We Have Made (And You Can Avoid): Manipulating, Whining, Attacking, and Bullying 1
2 What We Have Learned: Four Key Principles 11
3 Strategies for Transforming Relationships 27
4 From the Attacker to the Constructive Critic 39
5 From the Whiner to the Problem Solver 61
6 From the Scene Stealer to the Ally 83
7 From the Drive-by Boss to the Engaged Leader 103
8 From the Manipulator to the Open Communicator 125
9 From the Clueless Colleague to the Considerate Teammate 145
10 From the Faux-Smart Boss to the Knowledgeable Leader 167
11 From the Slacker to the Contributor 193
12 From the Bully to the Assertive Leader 215
13 From Challenges to Collaboration 235
14 Technology: A Blessing and a Curse 253
15 Moving Forward: From Passive Reader to Active Communicator 265
Appendices
Appendix 1: Interpreting Your Responses to the “About You” Questionnaire 269
Appendix 2: Principles and Strategies Used in the Case Chapters 275
Appendix 3: References 277
About the Authors 279
Index 282
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