Introduction.

Awareness-Take a Note-Good Listener/Bad Listener-Listening Quiz-Walk a Mile in My Shoes.

Attending and Perceiving-Speaking But Not Being Heard-It Doesn't Add Up-Passing the Buck: Confessions from a Chocolate Company-Do You Hear What I Hear?-Sounds Like?-Sounds of Silence-Fantasy Island-Listening Relaxation.

Interpreting and ComprehAnding-Willing Yourself to Learn-Marooned on a Desert Island-Loaded Signs of Bias-Tell Me "Your" Story-Following Directions-Listening Trivia-An Apple a Day-The Name Game-The Daily News-Talk Shows-News Facts-It's Just a Rumor-Listening Obstacles-Identifying Listener Obstacles-Truth Or Dare-Listening Breakdowns-Test Your Listening Skills-Please Give Me Directions-The Listening Challenge-Once Is Not Enough: Again, and Again, and Again.

Assessing and Responding-Artistic Feedback-Opinion, Prediction, or Fact-Telephone Communication Skills-Take Control: The Listener's Role-Say It, Say It Again-Back to Back.