This field-tested instrument effectively helps people understand how they listen and what type of information they prefer to listen to. Once they learn about their personal listening style, they can explore other styles and learn how to adapt their behaviors accordingly to maximize communication.

The profile is complete with a self-scoring answer sheet and an interpretation guide. Plus, the following listening styles are described: People oriented, Action oriented, Content oriented, Time oriented.

The Facilitator's Guide includes instructions to administer the instrument and complete follow-up direction.

The Listening Styles Profile is an excellent communication activity for team building and customer service training sessions.


* Identify listening style
* Teach participants how to adapt their listening style for different situations and people


TIMING: 15 minutes to complete instrument. Follow-up may take up to 1 hour.

AUDIENCE: All employees