Introduction.

1. Bending the Golden Rule.

2. I Know Who You Are, but What Am I?

3. Recognizing Verbal, Vocal, and Visual Clues.

4. How Will You Know One When You Meet One at the Office?

5. Creating Personal Power Through Behavioral Adaptability.

6. Improving Flexibility and Versatility.

7. On the Job: Problem Solving in the Workplace.

8. Leadership Styles.

9. Selling and Servicing With Style!

10. Wrapping It All Up.

Index.