Pfeiffer :: 20 Active Training Programs, Volume 2

20 Active Training Programs, Volume 2

Mel Silberman

ISBN: 978-0-88390-415-2

Loose-leaf

452 pages

November 1993

This product is part of the following collection: Twenty Active Training Programs

US $175.00

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Description



	Table of Contents

Volume Two.

Active Training Techniques.

On the Job Training.

Personal Effectiveness.

Goal Setting.

New Employee Orientation.

Consultative Selling.

Leadership in a Total Quality Organization.

Process Improvement.

Delegation.

Ethics and Business.

Sexual Harassment.

AIDS in the Workplace.

Accommodating Disabled Workers.

Substance Abuse in the Workplace.

Microsoft Windows.

Maximizing Business.

Computers.

Taking Initiative.

Successful Telephone Skills.

Employee Literacy Problems.

Mentoring.

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