1 What Is Teamwork?.

2 A Model for Building Teamwork.

3 Clear Goals.

TeamScores: Measuring and Communicating Performance (Peter R. Garber).

High Jump: Illustrating the Impact of Expectations (Steven B. Hollwarth).

Team Identity (John E. Jones).

4 Defined Roles.

The Hats We Wear: Understanding Team Roles (Kristin Arnold).

No Strings Attached: Learning How Groups Organize to Complete Tasks (Jeyakar Vedamanickam).

Scope of Control: Taking Initiative in Problem Solving (Steve Sphar).

Yours, Mine, and Ours: Clarifying Team Responsibilities (Mike M. Milstein).

Symbols: Sharing Role Perceptions (Patrick Doyle).

The Search for Balance: Team Effectiveness (Tom Noonan).

5 Open and Clear Communication.

Hit the Target Fast: Designing a Communication System for Teams (Lynn A. Baker, Sr.).

Rope Trick: Experiencing How Groups Function (Meredith Cash).

Levels of Dialogue: Analyzing Communications in Conflict(Gary Copeland).

Strengths and Needs: Using Feedback for Group Development (Terri Burchett).

Analyzing and Increasing Open Behavior: The Johari Window (Philip G. Hanson).

6 Effective Decision Making.

News Room: A Group-Consensus Task (Heidi Ann Campbell & Heather Jean Campbell).

Broken Triangles: Experimenting with Group Problem Solving (Janet Mills).

Lutts and Mipps: Team Problem Solving (Editors).

Performance Unlimited: Solving Problems as a Team (James W. Kinneer).

Lost at Sea: A Consensus-Seeking Task (Paul M. Nemiroff & William A. Pasmore).

Making Team Decisions (Kristin Arnold).

7 Balanced Participation.

Egg Drop: Using Human Resources Effectively (Douglas Bryant).

Comfort Zones: Establishing Team Norms (Chris C. Hoffman).

The Car: Feedback on Group Membership Styles (Alfred A. Wells).

8 Valued Diversity.

Unearned Privilege: Understanding Dominant-Culture Advantage (Julie O’Mara & Aja Oakman).

The Forest vs. the Trees: Understanding Preferences for the Big Picture or the Details (Bonnie Jameson).

Fourteen Dimensions of Diversity: Understanding and Appreciating Differences in the Work Place (Sunny Bradford).

Diversity and Team Development (Claire B. Halverson & Guillermo Cuéllar).

9 Managed Conflict.

The M&M® Game: Learning to Resolve Conflict (Gerald V. Miller).

They Said, We Said: Exploring Intergroup-Conflict Resolution (Jason Ollander-Krane & Neil Johnson).

Conflict Management: Developing a Procedure (Lawrence C. Porter).

Storming to Norming: Clearing the Way for Team Agreement (Beverly J. Bitterman).

Intergroup Image Exchange: Exploring the Relationship Between Two Teams (Editors).

10 Positive Atmosphere.

Building Trust in Pairs: An Obstacle Course (Valerie C. Nellen & Susan B. Wilkes).

Trust ARCH: Building Team Support (Mary B. Wacker).

Work Dialogue: Building Team Relationships (Judith F. Vogt & Karen L. Williams).

A Note to My Teammate: Positive Feedback (Deborah M. Fairbanks).

Cornerstones: A Measure of Trust in Work Relationships (Amy M. Birtel, Valerie C. Nellen, & Susan B. Wilkes).

11 Cooperative Relationships.

Enablers and Barriers: Assessing Your Team (Karen Vander Linde).

This and That: Improving Team Performance (James W. Kinneer).

Team Checkup: Monitoring and Planning for Progress (Michael L. Mazzarese).

Prisoners’ Dilemma: An Intergroup Competition (Editors).

Twenty-Five Questions: A Team Development Exercise (John E. Jones).

12 Participative Leadership.

Rope-a-Leader: Experiencing the Emergence of Leadership (John W. Peterson & Sherry R. Mills).

The Merry-Go-Round Project: Focusing on Leadership Style(Deborah Spring Laurel).

Team Interventions: Moving the Team Forward (Chuck Kormanski).

The Relationship Between Leader Behavior and Team Performance and Satisfaction (Mary Ann Burress).

Values-Based Leadership for the 21st Century (Robert C. Preziosi).

13 General Team-Building Tools.

Take Note of Yourself: A Team-Development Activity (Michael P. Bochenek).

I Have an Opinion: Opening an Event (Gail Rae-Davis).

Thumbs Up, Thumbs Down: A Conflict-Management Icebreaker (Roger Gaetani).

That’s Me: Getting to Know Your Team Members (Debbie Seid).

Group Savings Bank: An Introductory Experience (Debera Libkind & Dennis M. Dennis).

The Team Effectiveness Critique (Mark Alexander).

The Team Orientation and Behavior Inventory (TOBI) (Leonard D. Goodstein, Phyliss Cooke, & Jeanette Goodstein).

What If We Took Teamwork Seriously? (W. Warner Burke).

Team Building (Anthony J. Reilly & John E. Jones).

What to Look for in Groups: An Observation Guide (Philip G. Hanson).

Opportunity to Publish Your Materials.

Reading List.

Pfeiffer Publications Guide.