Elaine Biech is president and managing principal of ebb associates inc, an organization development firm that helps organizations work through large-scale change. Biech has been in the training and consulting field for twenty-six years and is the author and editor of dozens of books and articles, including Pfeiffer Annuals of Training and Consulting, Training for Dummies, The Business of Consulting, Marketing and Selling Your Consulting Services, and The Consultant's Quickstart Guide, all published by Wiley.