Acknowledgments.

Part One: The Leisurely Theorems.

1. A Leisurely Look at Worthy Performance.

2. Measuring Human Competence.

3. The Behavior Engineering Model.

Part Two: Models of Performance Analysis.

4. The Performance Matrix.

5. Troubleshooting Performance.

Part Three: Policies, Strategies, and Tactics.

6. Information and Competence.

7. Knowledge Policy at Work.

8. Knowledge Policy at School.

9. Knowledge Strategies and Tactics.

10. Motivation and Human Capital.

Part Four: Theoretical Considerations.

11. Performance Engineering in Perspective.

Appendix: An Application of Performance Engineering.

Index.

Case History Index.