Decision Tools Included on the CD-ROM.
Introduction.
The Authors.
1 Fundamentals of Organization Design.
2 Designing Around the Customer.
3 Organizing Across Borders.
4 Making a MatrixWork.
5 Solving the Centralization—Decentralization Dilemma.
6 Organizing for Innovation.
7 Conclusion.
Appendix: Decision Tools.
Bibliography.
Index.
How to Use the CD-ROM.