Introduction.

The Authors.

1 Fundamentals of Organization Design.

2 Designing Around the Customer.

3 Organizing Across Borders.

4 Making a MatrixWork.

5 Solving the Centralization—Decentralization Dilemma.

6 Organizing for Innovation.

7 Conclusion.

Appendix: Decision Tools.

Bibliography.

Index.

How to Use the CD-ROM.