Introduction Do Not Pass Go Without Reading This Chapter!

Principle 1 All Generations Have Similar Values; They Just Express Them Differently.

Principle 2 Everyone Wants Respect; They Just Don’t Define It the Same Way.

Principle 3 Trust Matters.

Principle 4 People Want Leaders Who Are Credible and Trustworthy.

Principle 5 Organizational Politics Is a Problem—No Matter How Old (or Young) You Are.

Principle 6 No One Really Likes Change.

Principle 7 Loyalty Depends on the Context, Not on the Generation.

Principle 8 It’s as Easy to Retain a Young Person as an Older One—If You Do the Right Things.

Principle 9 Everyone Wants to Learn—More Than Just About Anything Else.

Principle 10 Almost Everyone Wants a Coach.

Conclusion.

Answers to a Few Questions.

Appendix A.

Appendix B.

Appendix C.

Appendix D.

Appendix E.

Appendix F.

References and Suggested Reading.

Acknowledgments.

About the Author.

Index.

About the Center for Creative Leadership.