| PREFACE.
INTRODUCTION.
THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP.
THE SEVEN ESSENTIALS OF ENCOURAGE THE HEART.
HOW TO USE THE DVD PRESENTATION.
HOW TO USE THIS LEADER’S GUIDE.
MATERIALS AND EQUIPMENT CHECKLIST.
SYNOPSIS OF THE CASES.
SUGGESTIONS FOR A SUCCESSFUL PRESENTATION.
PRESENTATION OUTLINE.
PRESENTATION SCRIPT.
FREQUENTLY ASKED QUESTIONS.
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