Acknowledgments.

About the Authors.

PART ONE: PREPARING TO LEAD.

1. Identifying Types of Groups and Their Leadership Challenges.

2. Setting the Groundwork for a High-Performing Group.

3. Planning Your Group’s Development.

4. Determining Your Leadership Style.

PART TWO: TAKING THE LEAD.

5. Getting Off to the Right Start.

6. Working Smart.

7. Helping Your Group Learn to Get Better.

8. Assessing Your Group’s Progress and Achievements.

Appendix A: Quick Start Guide.

Appendix B: Negotiation and Conflict Resolution Strategies.

Appendix C:A Primer on Giving and Receiving Feedback .

References.