Acknowledgments.

Preface.

About the Editors.

Part One: Introduction to Succession Planning.

1. A New Methodology: Succession, Progression, and Development.

Chapter Outline.

The Age-Old Debate.

The Succession Planning Process.

The Ten Questions and Answers That Explain SPD for the Board.

2. Seven-Step Program to Maximize Your Succession Planning System.

Part Two: Best Practices in Succession Planning.

3. Bright Horizons Family Solutions: Case Study.

The Twelve Learning Elements.

The 9 Block Succession Planning Tool.

The Growth and Learning Program.

The Technology That Supports the System.

Conclusion.

Lessons Learned.

About the Contributor.

4. CIGNA: Case Study.

Chapter Outline.

CIGNA Introduction.

In the Beginning . . . .

The Foundation of Change.

The Start of Something New . . . .

2004 Succession Review: A Single But Bold First Step.

February 2005: "Blueprint" for Enterprise Succession Process and Leadership Development Framework.

The "52-Week Formula": Building Bench Strength for Increased Succession ROI.

Moving Forward: You Get What You Measure and What You Focus On.

Lessons Learned.

About the Contributor.

5. AlliedSignal: Case Study.

Chapter Outline.

A Business Imperative.

Forming Priority Principles.

Providing a Forum for the Task.

Getting Things Down in Black and White.

Success via Succession.

Lessons Learned.

About the Contributor.

6. Lockheed Martin: Case Study.

Chapter Outline.

Background and History.

Target Audience and Participant Selection.

Program Components.

Measuring Progress.

Summary.

Lessons Learned.

About the Contributor.

7. Merrill Lynch: Case Study.

Chapter Outline.

Global Markets & Investment Banking Group.

GMI Succession Process.

Taking Action.

One-on-One and Talent Review.

Lessons Learned.

About the Contributor.

8. Ralston Purina Petcare Company’s Customer Development Group: Case Study.

Chapter Outline.

Company Profile.

Customer and Employee Focus.

Business Strategy.

Succession Planning Program Design.

The Five Key Philosophies.

The Planning Process.

The Performance Appraisal System.

The Competency Model.

Future Utilization or Movement.

Developmental Interventions.

Implementation.

Evaluation.

Feedback and Analysis.

Summary.

Lessons Learned.

About the Contributors.

9. Unilever: Case Study.

Chapter Outline.

Introduction.

Business Strategy.

Employee Focus.

Design and Implementation.

Feedback and Analysis.

Evaluation.

Lessons Learned.

About the Contributors.

Part Three: Succession Planning Toolkit.

10. Introduction to the Toolkit.

11. Assessment Tools.

12. Development Tools.

13. Evaluation Tools: The Measure and Learn Phase.

Part Four: Resource Guide.

Resources.

Index.