CD-ROM Contents.

Preface.

Introduction.

Part One: Making the Transition.

1. Performance Consulting.

2. The Transition.

3. Costs.

4. Credibility and Influence.

5. Sustaining Change.

Part Two: Performance Consulting.

6. Environment and Norms.

7. Needs Assessment and Cause Analysis.

8. Interventions.

9. Measuring Results.

10. Measuring People Performance.

Index.

About the Author.

How to Use the CD-ROM.