Introduction.

The Need.

The Leader.

The Group.

Principles for Conducting the Sessions.

Logistics for the Sessions.

Techniques for Facilitating Learning Conversations.

Part II Conversations on Influence.

Introduction to Conversations.

Conversation 1: Influence: What Is It and Why Do We Want It?

Conversation 2: A Framework for Influence.

Conversation 3: Influence Tactics and Behavior.

Conversation 4: Expressive Influence.

Conversation 5: Receptive Influence.

Conversation 6: Influence Planning: Opportunities, Goal, Relationships.

Conversation 7: Influence Planning Continued: Context and Issues.

Conversation 8: Special Issues in Influence, Commitments, and Closing.

Appendix: Facilitator Materials and Participant Handouts.

Pfeiffer Publications Guide.