PART I: GROUNDING PRINCIPLES.

1. The Dynamics of Group Decision-Making.

2. Participatory Values.

3. Introduction to the Role of Facilitator.

PART II: FACILITATOR FUNDAMENTALS.

4. Facilitative Listening Skills.

5. ChartWriting Technique.

6. Facilitating Open Discussion.

7. Alternatives to Open Discussion.

8. Brainstorming.

9. Tools for Managing Long Lists.

10. Dealing with Difficult Dynamics.

11. Effective Agendas: Desired Outcomes.

12. Effective Agendas: Process Design.

PART III: BUILDING SUSTAINABLE AGREEMENTS.

13. Principles for Building Sustainable Agreements.

14. Gathering Diverse Points of View.

15. Building a Shared Framework of Understanding.

16. Developing Inclusive Solutions.

PART IV: REACHING CLOSURE.

17. Importance of Clear Decision Rules.

18. Striving for Unanimity.

19. Reaching Closure Step by Step.

20. Facilitating Sustainable Agreements.

Photocopying Policy.

Bibliography.

About the Authors.