Introduction.

PART I: OPENERS.

1. Hello.

2. Taking the Pulse.

3. Placards.

4. Balancing Act.

5. Intro.

6. Postcards from a Friend.

7. Little-Known Facts.

8. Working the Room.

PART II: COMMUNICATION.

9. Communication Modes.

10. Communication Problems.

11. Presentation Skills.

12. Storytelling.

13. Your Funny Life.

14. Light, Medium, or Heavy.

15. Flextalk.

16. Sequencing.

17. Half and Half.

18. Spell and Count.

19. Fast Work.

PART III: SALES AND MARKETING.

20. Best Slogan.

21. The World's Worst.

22. Supply Chain.

23. Influence.

24. Persuasion.

25. Hot Seat.

PART IV: TEAMWORK.

26. FCC.

27. Teamwork Concepts.

28. Secret Coaches.

29. Switch.

30. Equal Air Time.

31. Want and Give.

32. Easy Money.

33. Survivor.

34. Garbage.

35. Fight Right.

36. Newton.

37. Hidden Agenda.

38. Three-Way Sudoku.

39. Virtual Team Tips.

40. Crowd Wisdom.

PART V: LEADERSHIP.

41. Leadership Survey.

42. Leadership Advice.

43. Leadership Art.

44. Leadership Envelopes.

45. Epigrams.

46. Decode.

47. Trash.

48. Freelance.

49. Management Tasks.

PART VI: DIVERSITY.

50. Differences.

51. Triads.

52. Small Potatoes.

53. By the Numbers.

54. Free Time.

55. Company Picnic.

PART VII: PROBLEM SOLVING.

56. Zoom.

57. One to Ten.

58. One, Two, and More.

59. Double Negatives.

60. Letters and Numbers.

61. Long Words.

62. New Anagrams.

63. Similes.

64. Assumptions.

65. Criteria.

66. Karma.

PART VIII: CRITICAL THINKING.

67. $5 Exercise.

68. Double Talk.

69. Audio Tic-Tac-Toe.

70. Memory Test.

71. Business Strategy.

72. Tree.

73. ExEx.

74. Quick Questions.

75. Triple Nine.

76. Wobegon.

PART IX: CORPORATE TRAINING TOPICS.

TIME MANAGEMENT.

77. Time Value.

78. Time Savers.

79. Time Wasters.

TRAINING.

80. Two Sides of Training

81. Interactive Learning

OUTSOURCING.

82. FGI

83. Outsourcing

CHANGE MANAGEMENT.

84. Trifurcation

85. White Water

WORKPLACE VIOLENCE.

86. Workplace Violence

PART X: REVIEW.

87. 2-Minute Sprint

88. Cross-Examination

89. Open Book

90. Review Cards

91. Tougher

92. Fast Grab

93. Top Choices

94. Key Points

95. Whispers

PART XI: CLOSERS.

96. Psychic Massage.

97. Success Stories.

98. Timescapes.

99. Postcard to a Friend.

100. SPAM.

About the Author.

Pfeiffer Publications Guide.