Acknowledgments.

Introduction.

SECTION 1: FINANCIAL SKILLS.

1. A Primer on Financial Basics.

2. Understanding Budgets and Forecasts.

3. Evaluation and Return on Investment: What It Means to Management.

4. Outsourcing and Vendor Management.

SECTION 2: PARTNERING SKILLS.

5. Building Institutional Support.

6. Partnering with Your Customers.

7. Partnering Inside T&D.

8. Human Performance Technology and Business Acumen.

SECTION 3: COMMUNICATION SKILLS.

9. Writing Business Messages.

10. Developing a Business Case.

11. Writing Reports.

12. Making Effective Presentations.

Appendix 1: ROI Formulas.

Appendix 2: Using the ROI Calculator.

Appendix 3: Thinking Like Management Review.

Appendix 4: Answers for Delivery Flexibility Scenario in Chapter Six.

Appendix 5: Answers for Measurement Flexibility Scenario in Chapter Six.

References and Suggested Reading.

Index.

About the Author.

About the Contributors.

How to Use the CD-ROM.