Patti Shank, Ph.D., CPT, is the president of Learning Peaks, an internationally recognized instructional design consulting group. She's listed in Who's Who in Instructional Technology, is a popular speaker at training and instructional technology conferences, and is the coauthor of Making Sense of Online Learning, from Pfeiffer. Patti was an award-winning contributing editor to Online Learning Magazine, and her articles are found in eLearning Guild publications, Macromedia's eLearning and Training Solutions, Adobe's Resource Center, Magna Publication's Online Classroom, and elsewhere. She was the winner of a 2002 EDMEDIA best research paper award.