PeopleSmart Participant Workbook

MODULE 1: WORKING PEOPLESMART.

MODULE 2: UNDERSTANDING PEOPLE.

MODULE 3: EXPRESSING YOURSELF CLEARLY.

MODULE 4: ASSERTING YOUR NEEDS.

MODULE 5: EXCHANGING FEEDBACK.

MODULE 6: INFLUENCING OTHERS.

MODULE 7: RESOLVING CONFLICT.

MODULE 8: BEING A TEAM PLAYER.

MODULE 9: SHIFTING GEARS.

MODULE 10: PEOPLESMART DAY-BY-DAY.