| COURSE OBJECTIVES.
MODULE 1: WORKING PEOPLESMART.
MODULE 2: UNDERSTANDING PEOPLE.
MODULE 3: EXPRESSING YOURSELF CLEARLY.
MODULE 4: ASSERTING YOUR NEEDS.
MODULE 5: EXCHANGING FEEDBACK.
MODULE 6: INFLUENCING OTHERS.
MODULE 7: RESOLVING CONFLICT.
MODULE 8: BEING A TEAM PLAYER.
MODULE 9: SHIFTING GEARS.
MODULE 10: PEOPLESMART DAY-BY-DAY.
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