CD-ROM Contents.

Preface.

Introduction.

Chapter 1: Outsourcing: A Business and Economic Model.

A Little History.

Why Outsource.

What Is Outsourced.

What the Relationship Looks Like.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Notes.

Chapter 2: Identifying the Need.

Determine Clients’ Needs.

Determine Criticality and Priority.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Notes.

Chapter 3: Assessing Capacity and Capability.

Assess Strengths.

Assess Weaknesses.

Conduct Job Task Analysis.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Notes.

Chapter 4 Selecting the Outsourcing Firm.

Set the Baseline.

Define Roles and Responsibilities.

Define the Requirements.

Define the Selection Criteria.

Recruit Potential Outsourcing Firms.

Issue the RFQ.

Issue the RFP.

Convene the Panel and Decide.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Notes.

Chapter 5: Contracting.

Prepare the Contract.

Draft Master Agreement.

Determine Scope of Work.

Draft Addenda.

Agree on Terms and Conditions.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Note.

Chapter 6: Starting Up.

Build Contract Profile.

Set Up Governance Process.

Develop Management Plan and Schedule.

Create Communication Protocols.

Develop Document Standards and Controls.

Agree on Deliverable Standards.

Identify Intellectual Property.

Create Transition Plan.

Create Dispute Resolution Process.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Chapter 7: Managing the Relationship.

Provide Oversight.

Implement the Plan and Protocols.

Share Expectations and Agree on Goals.

Communicate.

Stay Current with Needs.

Measure and Report Results.

Celebrate Success.

Improve Processes.

Implications.

Missteps and Oversights.

Summary.

Where to Learn More.

Chapter 8: Closing Out.

Notify About Termination.

Transfer Intellectual Property.

Return Physical Property.

Reconcile Financial Obligations.

Terminate Clearances, Codes.

Execute Final Performance Review.

Orient the Training Function.

Implications.

Missteps.

Summary.

Where to Learn More.

Notes.

Index.

About the Author.

Pfeiffer Publications Guide.