Introduction.

Chapter 1: The Tale.

Chapter 2: An Inside Look at Lessons Learned Corporation.

What Went Wrong?

Chapter 3: Getting an Accurate Reflection.

Why People of Color Leave.

Chapter 4: Valuing: The Foundation of Retention.

Valuing: A Meaningless Mantra?

Individual Valuing Behaviors.

More Than Good Intentions.

Chapter 5: Little Things That Make Us Look . . . Good . . . Bad: A Look at Subtle Behaviors.

Upon Reflection Questionnaire.

Chapter 6: Ways to Polish Your Image: Retention Tools.

Tools You Can Use.

Closing Notes from the Mirror.

Retention Is a Natural Outcome.

About the Authors.

Index.

Pfeiffer Publication Guide.