Introduction: Getting the Most from This Resource.

Current Practices.

Beyond Employee Satisfaction, ROI, and the Balanced Scorecard: Improving Business Results Through Improved Human Capital Measurement (Laurie Bassi and Daniel McMurrer).

Changing the Way HR Departments Do Business Through Employee Self-Service (Thomas D. Cairns).

Strategies and Methods for Competency-Based Selection and Leadership Development: Four Case Studies (Linsey Craig-Willis).

Human Resource Management: Lessons Learned from the U.S. Army (Jack L. Howard).

Implementing a Human Resource Planning and Development System at Cape Cod Health Care (Richard P. Kropp).

Getting a Grip on Stress: What HR Managers Must Do to Prevent Burnout and Turnover (Bob Losyk).

The Aging Workforce: Best Practices in Recruiting and Retaining Older Workers at Publix (Bahaudin G. Mujtaba and Jim Rhodes).

Request for Proposal (RFP): A Process That Really Works (Linda M. Raudenbush).

Performance Management: Helping an Organization Improve Its Process (Roslyn Vargas).

Telling It How It Really Is? Life in Organizations Revealed Using Heideggerian Phenomenology (Margaret H. Vickers and Melissa A. Parris).

Insights and Perspectives.

Free Agency: The 21st Century Employment Relationship for Professionals (Douglas Buck).

Story as Organizational Learning: The Role of Story in Expanding Our Capacity to Generate Results (Elizabeth Doty with Kat Koppett).

New Role for HR: Communication Caretaker (Ronald C. Fetzer).

Terrorists Hit HRM (Jack N. Kondrasuk).

Behavior Matters: Building a Legal, Ethical Workplace Culture (Stephen M. Paskoff).

Doing It Right the First Time: Orientation and Community Building (Rick Rocchetti).

Developing and Using Behaviorally Based Rating Scales: A Tool for Appraising Human Resources (John Sample).

About the Editor.

Contributors.

How to Use the CD-ROM.

Pfeiffer Publications Guide.