Introduction.

Chapter 1: What Makes Some Training Topics So Tough?

Chapter 2: The Trainer’s Mind: Getting Your Tools and Talents Ready to Teach.

Chapter 3: Tough Topics and Tough Crowds.

Chapter 4: Employee Orientation Programs.

Chapter 5: Sexual Harassment Programs for Employees and Supervisors.

Chapter 6: Workplace Violence Prevention Programs for Employees and Supervisors.

Chapter 7: Substance Abuse Awareness for Supervisors.

Chapter 8: Supervisory Training in Performance Evaluations, Coaching, Progressive Discipline, and Terminations.

Chapter 9: Conflict Resolution: Reaching Teams and Groups Under Stress.

Chapter 10: Teaching a Realistic Stress Management Program.

Chapter 11: Tips from the Training Trenches: Some Finer Points.

Appendix.

Room Set-Up Specifications.

Small-Group, Seminar-Style Room Preferences.

Pre-Training Worksheet.

Trainer’s Travel Checklist.

References.

Training Resources.

About the Author.

Index.