Foreword (Edith Whitfield Seashore and Charles Seashore).

Acknowledgments.

Introduction: Getting the Most from This Book.

PART ONE: ORGANIZATION DEVELOPMENT AS A PROFESSION AND A FIELD.

1 Organization Development as a Profession and a Field (Robert J. Marshak).

2 A History of Organization Development (Stanley R. Hinckley Jr.).

3 Values, Ethics, and OD Practice (David Jamieson and William Gellermann).

PART TWO: CORE THEORIES AND METHODS.

4 Use of Self in OD Consulting: What Matters Is Presence (Mary Ann Rainey Tolbert and Jonno Hanafin).

5 Action Research: Origins and Applications for ODC Practitioners (Arthur M. Freedman).

6 Organizational Change Processes (Ed Mayhew).

7 Resistance and Change in Organizations (Rick Maurer).

8 Theory and Practice of Multicultural Organization Development (Bailey W. Jackson).

PART THREE: ORGANIZATION DEVELOPMENT AND THE OD PROCESS.

9 An OD Map: The Essence of Organization Development (Ted Tschudy).

10 Entry and Contracting Phase (Susan M. Gallant and Daisy Ríos).

11 Organization Diagnosis Phase (Julie A. C. Noolan).

12 Intervention Phase (Katherine Farquhar).

13 Evaluation and Termination Phase (Roland E. Livingston).

PART FOUR: WORKING FROM LEVELS OF SYSTEMS PERSPECTIVES: INDIVIDUALS TO ENVIRONMENT.

14 Working with Individuals in an Organizational Context (Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey Tolbert).

15 Working with Groups in Organizations (Matt Minahan).

16 Large Group Methods: Developments and Trends (Barbara Benedict Bunker and Billie T. Alban).

17 Working in Very Large Social Systems: The 21st Century Town Meeting (Carolyn J. Lukensmeyer and Daniel Stone).

18 Changing Organizations and Systems from the Outside: OD Practitioners as Agents of Social Change (Mark Leach).

19 Building a Sustainable World: A Challenging OD Opportunity (John D. Adams).

PART FIVE: ORGANIZATION DEVELOPMENT IN AN INTERNATIONAL AND WORLD SETTING.

20 Borders and Boundaries: Cross-Cultural Perspectives for OD Practitioners (Seán Gaffney).

21 Working Effectively as a Global OD Practitioner: The Whole World in One Room (Rebecca Chan Allen).

22 Organization Development in Asia: Globalization, Homogenization, and the End of Culture-Specific Practices (Tojo Thatchenkery).

PART SIX: ORGANIZATION DEVELOPMENT APPLICATIONS AND PRACTICES.

23 The Impact and Opportunity of Emotion in Organizations (Annie McKee and Frances Johnston).

24 Working with Energy in Organizations (Juliann Spoth).

25 Appreciative Inquiry as an Organization Development and Diversity Process (Cathy L. Royal).

26 Culture Assessment as an OD Intervention (Edgar H. Schein).

27 A Complexity Science Approach to Organization Development (Edwin E. Olson).

28 Developing Organizations as Learning Systems (Anthony J. DiBella).

PART SEVEN: THE FUTURE OF ORGANIZATION DEVELOPMENT.

29 A Positive Vision of OD’s Future (Christopher G. Worley and Ann McCloskey).

About the Editors.

About the Contributors.

Name Index.

Subject Index.