Contents of the CD-ROM.

Acknowledgments.

Introduction.

1. Assessing Needs.

Learning Outcomes.

Understanding the Needs Assessment Process.

Needs-Assessment Process.

How to Conduct a Needs Assessment.

Developing an Action Plan.

Assessing Participants’ Knowledge, Attitudes, Skills.

Key Points.

2. Understanding Adult Learners.

Learning Outcomes.

Andragogical Versus Pedagogical Model.

Understanding How and Why People Learn.

Learning Styles.

Application of Learning Principles.

Key Points.

3. Training Styles.

Learning Outcomes.

Trainer Characteristics and Competencies.

Training Style.

Increasing Effectiveness.

Learner-Centered Versus Information-Centered.

Key Elements of a Trainer’s Style.

Key Points.

4. Understanding Today’s Learner.

Learning Outcomes.

The Changing Training Environment.

Self-Awareness.

Diversity Issues.

Key Points.

5. Writing Instructional Objectives.

Learning Outcomes.

What Are Learning Objectives?

Writing Learning Objectives.

Key Points.

6. Writing an Instructional Plan.

Learning Outcomes.

Design Philosophy.

Time Needed to Develop a Training Program.

Cost Considerations.

Major Components of Design.

Creating a Design Matrix.

Purpose of an Instructional Plan.

Components of an Instructional Plan.

Instructional Methods.

Developing Materials.

Key Points.

7. Selecting, Designing, and Developing Active-Training Methods.

Learning Outcomes.

The Case for Active Training.

Cooperative Learning.

Creating an Active-Learning Environment.

Designing Active-Training Activities.

Common Methods and Materials.

Experiential Learning Activities.

Action Learning.

Key Points.

8. Delivering Training.

Learning Outcomes.

Creating a Positive Learning Environment.

Experiential and Active-Training Techniques.

Tips for Using Specific Methods.

Improving Platform Presence.

Key Points.

9. Using Visual Aids.

Learning Outcomes.

Retention Rate in Visual Learning.

Why Use Visual Aids?

Guidelines for Using Visual Aids.

Other Commonly Used Visual Aids.

Key Points.

10. Distance Learning.

Learning Outcomes.

Workplace Trends.

Advantages/Benefits of Distance Learning.

Disadvantages/Drawbacks to Distance Learning.

Types of Distance Learning.

Guidelines for Designing Distance Learning.

Designing and Developing Activities.

Delivering Content and Activities.

Blended Learning.

Key Points.

11.Working with Groups.

Learning Outcomes.

The Trainer as Facilitator.

Ways to Encourage Participation.

The Art of Questioning.

Responding to Questions.

Scaling the Wall of Resistance.

Problem Situations.

Key Points.

12. Using Creativity.

Learning Outcomes.

Creativity with Small Groups.

Props and Other Theatrical Techniques.

Games.

Creative Closings.

Key Points.

13. Evaluating Training.

Learning Outcomes.

Why Evaluate?

When to Evaluate.

Whom to Involve.

How to Evaluate.

What to Evaluate.

Four-Level Model for Evaluation.

Participant Evaluation and Accountability for e-Learning.

Accountability for Training.

Significance of the Evaluation Process.

Key Points.

14. The Business of Consulting: Internal and External.

Learning Outcomes.

The Changing Role of the Trainer.

Understanding the Client-Consultant Relationship.

Selecting an External Consultant.

Follow-Up Reports.

Key Points.

Appendix A: Answers to Exercises.

Appendix B: Recommended Resources.

Appendix C: Criteria for Selecting Packaged Programs.

References.

Index.

About the Author.

How to Use the CD-ROM.