Pfeiffer :: Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People

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Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People

Susan El-Shamy

ISBN: 978-0-7879-7566-1

Paperback

304 pages

September 2005

US $65.00

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Table of Contents

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	Author Information

Susan El-Shamy is a senior partner at Advancement Strategies, a training and development resources company in Bloomington, Indiana. For more than twenty years she has designed and delivered training products and programs. She is the author of numerous training materials and books including How to Design and Deliver Training for the New and Emerging Generations.

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