"What a gift to the training profession! Once again Jean has packaged valuable tips, tools, and techniques to make every trainer’s life easier and more complete. From setting a learning climate to administering tests; selecting an icebreaker to completing follow-up; how to facilitate case studies and role plays; enhancing your training style—it’s all here! Add a CD for good measure and you have a bundle of brilliant basics—you’ll wonder how you ever lived without them!"
—Elaine Biech, ebb associates inc, author, Training for Dummies and The Business of Consulting

"The Art of Great Training Delivery is a complete guide for training success.  Jean not only covers all the bases but provides nuggets of training wisdom that will last an entire career. An invaluable resource for new and veteran trainers!"
—Mel Silberman, Ph.D., author, Training the Active Training Way and Active Training

"Perfect for anyone who wants a detailed, analytical approach to training—with enough tools and examples to make the concepts applicable to any training program. Written for both the new as well as experienced trainer, there is something for everyone in this thoroughly documented and researched book."
—Sharon Bowman, author,The Ten-Minute Trainer