"A valuable resource for anyone involved in training and performance improvement. Jean has done a marvelous job analyzing the key functions performed by training professionals. The clear and concise checklists, tools and templates should help the reader to better assess the successful behaviors needed to manage, design, and deliver effective learning solutions."
--Michael Nolan, president, Friesen, Kaye and Associates

"Barbazette has taken the mystery out of competencies...her book is comprehensive, yet simple and straightforward."
--Judith Hale, Hale Associates, and author, Performance-Based Certification

"It takes a senior practitioner like Jean to ‘tell it like it is’ with this great sourcebook for those who want to grow their current skill set."
--Dr. Beverly Kaye, founder and CEO, Career Systems International, and author, Up is NOT the Only Way

"Here is the beginning of a great series that experienced trainers have been waiting for. The templates are great job aids for trainers, course designers, training managers and coordinators."
--Mel Silberman, president, Active Training, author, Active Training and 101 Ways to Make Training Active