Acknowledgments.

Introduction.

PART 1: Blended Program Design Basics.

Chapter 1: Why Blended Learning Now?

What Is Blended Learning?

Advantages of Blended Learning.

Chapter 2: Overview of the Process.

1. Determine the Need.

2. Create Goals and Objectives for the Program.

3. Design the Blended Program.

4. Create and Coordinate the Individual Training Solutions.

5. Implement the Blended Program.

6. Measure the Results of the Program.

Pitfalls to Avoid 20

Chapter 3: Determine the Need.

Why Conduct Needs Assessments?

How to Assess Needs.

How to Analyze Needs.

Chapter 4: Create Goals and Objectives for the Program.

Record and Substantiate the Overall Training Program Goal(s).

Write Specific Learning Objectives.

Chapter 5: Design the Blended Program.

Training Solution Options.

Decision Factors—Definitions and Impact.

Decision Matrix.

Training Program Design Documents.

Chapter 6: Create and Coordinate the Individual Training Solutions.

Coordinate the Look and Feel of the Individual Training Solutions.

Manage the Development Process.

Chapter 7: Implement the Blended Program.

Clear Business Need.

Executive Support.

Project Manager.

Project Team.

Project Plan.

Chapter 8: Measure the Results of the Program.

PART 2: Individual Training Solutions.

Chapter 9: Classroom Training.

What Is Classroom Training?

When to Use Classroom Training.

How to Implement Classroom Training.

Chapter 10: Subject-Matter Expert Training.

What Is Subject-Matter Expert Training?

When to Use Subject-Matter Expert Training.

How to Implement Subject-Matter Expert Training.

Chapter 11: Assessment Instruments.

What Is an Assessment Instrument?

When to Use Assessments.

How to Implement Assessments.

How to Blend Assessments with Classroom Training.

Chapter 12: Instructor-Led e-Learning.

What Is Instructor-Led e-Learning?

When to Use Instructor-Led e-Learning.

How to Implement Instructor-Led e-Learning.

How to Blend Instructor-Led e-Learning with Classroom Training.

Chapter 13: Self-Study e-Learning.

What Is Self-Study e-Learning?

When to Use Self-Study e-Learning.

How to Implement Self-Study e-Learning.

How to Blend Self-Study e-Learning with Classroom Training.

Chapter 14: Job Aids.

What Is a Job Aid?

When to Use Job Aids.

How to Implement Job Aids.

How to Blend Job Aids with Classroom Training.

Chapter 15: Mentoring.

What Is Mentoring?

When to Use Mentoring.

How to Implement Mentoring.

How to Blend Mentoring with Classroom Training.

Chapter 16: Coaching.

What Is Coaching?

When to Use Coaching.

How to Implement Coaching.

How to Blend Coaching with Classroom Training.

Chapter 17: On-the-Job Training.

What Is On-the-Job Training?

When to Use On-the-Job Training.

How to Implement On-the-Job Training.

How to Blend On-the-Job Training with Classroom Training.

PART 3: Sample Designs Converting Classroom Training to Blended Learning.

Sample 1: Business Writing Training Program.

Sample 2: Customer Service Training Program.

Sample 3: Orientation Training Program.

Sample 4: Software Implementation Training Program.

Sample 5: Train-the-Trainer Program.

Sample 6: Management Training Program.

Index.

About the Authors.