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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook
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Mel Silberman, Freda Hansburg
ISBN: 978-0-7879-7356-8
Paperback
24 pages
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Price: US $12.00
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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
- Get tension right out on the table
- Figure out what’s bothering the other person
- Communicate the real, underlying concerns
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