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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide
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Melvin L. Silberman, Freda Hansburg
ISBN: 978-0-7879-7351-3
Paperback
32 pages
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Price: US $25.00
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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win-win situation. How to Resolve Conflict Effectively, Leader s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what s bothering the other person
- Communicate the real, underlying concerns
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