Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win-win situation. How to Resolve Conflict Effectively, Leader s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:

• Get tension right out on the table
• Figure out what s bothering the other person
• Communicate the real, underlying concerns