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Home > Professional Development Books > Conflict Resolution > Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (0787970670) cover image
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
Michael D. Johnson, Anders Gustafsson
ISBN: 978-0-7879-7067-3
Adobe E-Book
208 pages
June 2003
US $21.99 Purchase This E-Book

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“…a very useful book…” (Managing Service Quality, June 2004)
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