Pfeiffer :: Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

		My Account		Shopping Cart		Help		Contact Us

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation [E-Book]

Michael D. Johnson, Anders Gustafsson
ISBN: 978-0-7879-7067-3
E-Book

Important E-Book Information

Other Available Formats: Hardcover

Price: US $34.95

Preface

1. Competing Through Services

2. Creating a Service Advantage

3. Service Maintenance: Removing Things Gone Wrong

4. Improving Service Performance: Adding Things Gone Right

5. Service Innovation

6. Lead the Way

Appendix: The IKEA Saga

Notes

The Authors

Index

Printer-ready version of this page


	Other Titles by These Authors: Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (Hardcover) Other Management Titles: Productive Workplaces Revisited: Dignity, Meaning, and Community in the 21st Century (Hardcover) by Marvin R. Weisbord Achieving Balance Between Work and Home Demands: A Download from Integrating Work and Life - The Wharton Resource Guide (Downloadable content) by Stewart D. Friedman (Editor), Jessica DeGroot (Editor), Perry M. Christensen (Editor) Best Practices in Leadership Development and Organization Change: How the Best Companies Ensure Meaningful Change and Sustainable Leadership (Hardcover) by Louis Carter (Editor), David Ulrich (Editor), Marshall Goldsmith (Editor)

Please read our Privacy Policy.