As virtual teams become more commonplace, conference calls continue to be an important communication device. This activity explores and applies guidelines for effective participation in group discussion conducted through conference calls. With an interactive approach, it allows participants to practice role-playing and the etiquette of phone skills. It also contains tips and instructions when dealing with the different problems one may encounter while on a conference call.

Objective:

• To learn how to make better us of conference calls.

Group Size: 5-8

Time Required: 30 minutes to one hour

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