Keeping high-performing employees has become a top priority for today s organizations. A two-year study by the authors reveals that managers, supervisors, and team leaders play the greatest role in employee satisfaction or dissatisfaction. This article describes things that managers and supervisors can do to create challenging and meaningful work, opportunities to learn and grow, the sense of being part of a group, and how to be good bosses in order to contribute to employee satisfaction and retention. Contributed by Beverly Kaye and Sharon Jordan-Evans.
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