BONNIE BURN is a management trainer with over twenty years experience in the fields of team leadership development. She is the author of Flip Chart Power (Pfeiffer, 1996) and lives in La Jolla, California. MAGGI PAYMENT is a trainer and principal with the Center for Worktime Options, a San Diego, California-based management consulting firm that specializes in developing and implementing telework and flexible workplace programs. With Nancy Stern, she coauthored 101 Stupid Things Trainers Do to Sabotage Success.