Preface.

Acknowledgments.

Introduction.

1. Designing for the Synchronous Classroom.

The Importance of Instructional Design in Web-Based Training.

Common Design Problems and Suggested Solutions.

What Can Be Taught Online?

Applying a Blended Delivery Method.

“Nice to Know” vs. “Need to Know” Content in the Synchronous Classroom.

Distinguishing “Prework” from “Real Work”.

Instructional Materials.

Assessment.

Design Tips.

2. Creating Successful Online Learning Environments.

Participant Motivation.

Collaboration and Interaction.

Technology.

Learner Orientation.

Bells and Whistles Don’t Make Learning.

The Role of the Online Trainer.

Opportunities to Collaborate and Interact with One Another.

The Program Blend.

Divide and Conquer.

Bringing It All Together.

3. An Overview of Synchronous Collaboration.

Characteristics of Online Collaboration.

Preparing for Collaboration.

The Value of Concurrent Participation.

Designing Exercises.

4. Whiteboard Exercises and Techniques.

Instructional Uses.

Tool Variations and Considerations.

Best Practices and Techniques.

Sample Exercises.

Expectations.

Making Connections.

Data Entry.

Applying the Process.

Get Out the Vote.

5. Chat Exercises and Techniques.

Instructional Uses.

Tool Variations and Considerations.

Best Practices and Techniques.

Sample Exercises.

Let’s Talk About Feedback.

Brainstorming and Group Collaboration.

Let’s Pair Up!

Leading Questions.

Let’s Talk!!!

6. Breakout Room Exercises and Techniques.

Instructional Uses.

Tool Variations and Considerations.

Best Practices and Techniques.

Sample Exercises.

Independent Study.

Triads.

Working in Teams.

Group Scavenger Hunt.

Teaching on Two Levels.

7. Application Sharing Exercises and Techniques.

Instructional Uses.

Tool Variations and Considerations.

Best Practices and Techniques.

Sample Exercises.

Independent Study.

Telephone Rep Role Play.

Demonstrations and Desktop Practice.

Application Round Robin.

Multimedia Trivia Game.

8. Synchronized Web Browsing Exercises and Techniques.

Instructional Uses.

Tool Variations and Considerations.

Best Practices and Techniques.

Sample Exercises.

Online Tools Exploration.

Seven Degrees of Separation.

Online Testing.

Online Orientation.

9. Other Tools to Support Your Synchronous Programs.

Creating Synchronous Discussions.

Video.

Polling and Feedback.

Discussion Boards.

In Closing.

Appendices.

A. Synchronous Classroom Vendors.

B. Synchronous Features Table.

C. Synchronous Considerations Checklist.

D. Interactivity Plan.

E. Sample Leader Guide.

F. Sample Participant Guide.

G. Resources.

H. Glossary.

About the Author.

About InSync and Feedback Form.

How to Use the CD-ROM.

Pfeiffer Publications Guide.