Introduction.

1 An Introduction to the Synchronous Classroom.

New Versus Older Delivery Methods.

The Synchronous Classroom.

Synchronous Software.

2 Facilitating in the Synchronous Classroom.

Profile of an Effective Synchronous Trainer.

The Synchronous Trainer's Workstation.

The Producer.

Leader Guides for Trainer/Producer Collaboration.

3 Communicating in the Synchronous Classroom.

Using Visuals.

Using Your Voice.

Language Tips.

Gauging Participation.

Using the Collaboration Tools.

A Note on Class Size.

Rules of Thumb.

4 Synchronous Classroom Management.

Managing Time and Scheduling Issues.

Determining the Best Length for a Program.

Communicating with Class Participants.

Preparing to Facilitate the Class.

Using Your Leader Guide Effectively.

5 Managing the Technology.

Creating a Seamless Production.

Troubleshooting Technology.

6 Working with Synchronous Participants.

The Participant Experience.

Learning How to Learn Online.

Ground Rules.

The Effective Learning Environment.

Participant Guides.

7 Synchronous Events.

eMeetings.

Expert Q&A.

Webinars.

Learning Events.

A Final Thought.

Appendices.

A. Synchronous Software Features Checklist.

B. Synchronous Classroom Management Checklists.

C. Recommended Resources for Synchronous and Blended e-Learning.

D. A Glossary of Terms.

About the Author.

Index.

Pfeiffer Publications Guide.