Pfeiffers Classic Activities for Interpersonal Communication is a comprehensive resource filled with ready-made learning activities that you can immediately put to use in your ongoing effort to maintain and improve workplace communication. This important collection of timeless activities brings together classic resources drawn from more than thirty years of the Pfeiffer Annuals. Editor Jack Gordon, former chief editor of Training Magazine, has selected experiential learning activities, instruments, and discussion resources that both new and seasoned trainers can rely on to enhance training events on communication, customer service, sales, teamwork, or management development. Pfeiffer's Classic Activities for Interpersonal Communication includes
Tools and information about how personality types and cultural or gender differences influence communication
Experiential learning activities that build awareness of nonverbal communication
Activities designed to encourage trust and openness in work groups
Data about the emotional factors that interfere with clear speaking and effective listening
Tips for giving performance feedback to subordinates
Explanations of why trust and openness are preconditions for effective communication
Advice for using personality typologies in communication-skills training
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