Introduction.

Step 1: Gather Data from the Executive Suite.

Step 2: Gather Data from Division/Department Managers.

Step 3: Gather Data from Additional Sources.

Step 4: Enter Existing Courses into the Training Plan and Budget.

Step 5: Determine New Courses.

Step 6: Determine Delivery Methods.

Step 7: Determine Course Length.

Step 8: Decide Whether to Make or Buy the Training.

Step 9: Create a Training Budget.

Step 10: Prepare to Present the Training Plan and Budget.

Appendix: Blank Templates.

About the Author.

Index.

Contents of the CD-ROM.

How to Use the CD-ROM.

Pfeiffer Publications Guide.