| Acknowledgments.
Introduction.
Step 1: Gather Data from the Executive Suite.
Step 2: Gather Data from Division/Department Managers.
Step 3: Gather Data from Additional Sources.
Step 4: Enter Existing Courses into the Training Plan and Budget.
Step 5: Determine New Courses.
Step 6: Determine Delivery Methods.
Step 7: Determine Course Length.
Step 8: Decide Whether to Make or Buy the Training.
Step 9: Create a Training Budget.
Step 10: Prepare to Present the Training Plan and Budget.
Appendix: Blank Templates.
About the Author.
Index.
Contents of the CD-ROM.
How to Use the CD-ROM.
Pfeiffer Publications Guide.
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