Contents of the CD-ROM.

Introduction: Getting the Most From This Resource.

Why Improve OTJ?

Purpose.

Overview of the Contents.

Pretest: Does Your Organization Need a Planned On-the-Job Training Program?

The Pretest.

Scoring and Interpreting the Pretest.

PART ONE: FOUNDATIONS OF OJT: Building an Effective Organizational Climate to Support OJT.

1. The Benefits of Effective On-the-Job Training.

Unplanned OJT: A Case Study.

Importance of OJT.

Coaching, Mentoring, and OJT.

A Short History of Planned OJT.

Research on Planned OJT.

Barriers to OJT.

Surmounting Barriers to OJT.

Summary.

2. Building the Right Foundation: From Identifying Goals to Establishing an Action Plan.

Determine Program Purpose.

Clarify Program Goals and Objectives.

Identify Program Customers.

Formulate Program Policy and Philosophy.

Develop Program Action Plan and Schedule.

Summary.

3. Ensuring Sound Management and Consistent Results.

Oversight Responsibility.

Rewards and Incentives.

Budgeting and Funding.

Record Keeping.

Summary.

4. Preparing Trainers and Learners.

Training the Trainers.

Training the Learners.

Summary.

PART TWO: PREPARING AND DELIVERING OJT.

5. Discovering Needs: How to Determine When OJT Is Appropriate.

The DAPPER Model.

Questions That Determine OJT Needs.

Summary.

6. Analyzing Work, Worker, and Workplace: How to Fit the Training to the Job.

Work Analysis.

Worker Analysis.

Workplace Analysis.

Summary.

7. Preparing the Training Plan: How to Develop the Right Sequence of Activities.

Steps for Preparing OJT.

Designing Instructional Materials.

Summary.

8. Presenting the Training: How to Conduct the OJT Session.

Desirable Characteristics of Trainers and Learners.

Steps Governing OJT Presentation.

Summary.

9. Evaluating Results: How to Assess Post-Training Job Performance.

OJT and Kirkpatrick’s Levels of Evaluation.

Level 1: Evaluating Reactions.

Level 2: Evaluating Learning.

Level 3: Evaluating Behavioral Change.

Level 4: Evaluating Organizational Results.

OJT and the Balanced Scorecard.

Summary.

10. Reviewing Aids and Alternatives to OJT: How to Ensure the Right Mix of Performance Interventions.

Determining Whether an Aid or Alternative Is Needed.

Aids to OJT.

Additional Tools to Support OJT.

Researching Corporate Culture-Specific Competency Development Strategies.

Summary.

PART THREE: REFLECTIONS ON OJT.

11 Six Important Success Factors for Comprehensive OJT Programs.

Success Factor 1: Avoid Discrimination in OJT.

Success Factor 2: Enlist the Participation of Key People.

Success Factor 3: Encourage the Preparation of Current Job Descriptions—But Plan for the Future.

Success Factor 4: Integrate Internship, Cooperative Education, and Apprenticeship Programs with OJT.

Success Factor 5: Establish Measurable Job Performance Standards and Objectives and Link Them to OJT.

Success Factor 6: Plan for Cross-Training and Multiskilling.

Glossary.

References.

About the Authors.

Index.

How to Use the CD-ROM.

Pfeiffer Publications Guide.