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Home > Activities, Games, & Exercises > Communication & Presentation > The Mediation Process: Practical Strategies for Resolving Conflict, 3rd Edition Revised
The Mediation Process: Practical Strategies for Resolving Conflict, 3rd Edition Revised (0787964468) cover image

The Mediation Process: Practical Strategies for Resolving Conflict, 3rd Edition Revised

ISBN: 978-0-7879-6446-7
Paperback
624 pages
April 2003
US $60.00 Add to Cart

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Description
Table of Contents
Excerpt 1: (PDF)
Author Information
Preface.

Part One: Understanding Dispute Resolution and Mediation.

1.Approaches to Managing and Resolving Conflict.

2.How Mediation Works.

Part Two: Laying the Groundwork for Effective Mediation 3 Managing Initial Contacts with the Disputing Parties.

4.Selecting a Strategy to Guide Mediation.

5.Collecting and Analyzing Background Information.

6.Designing a Detailed Plan for Mediation.

7.Building Trust and Cooperation.

Part Three: Conducting Productive Mediations.

8.Beginning the Mediation Session.

9.Defining Issues and Setting an Agenda.

10.Uncovering Hidden Interests of the Disputing Parties.

11.Generating Options for Settlement.

Part Four: Reaching a Settlement 12 Assessing Options for Settlement.

13.Conducting Final Bargaining and Reaching Closure.

14.Achieving Formal Agreement or Settlement.

15.Strategies for Dealing with Special Situations.

16.Strategies for Multiparty Mediation.

17.Toward an Excellent Practice of Mediation.

Conclusion: Challenges for the Growth and Development of Mediation.

Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility.

Resource B: Mediation Services Agreement: Sample Waiver and Consent Form.

Resource C: Settlement Documentation Form: Sample Memorandum of Understanding.

Resource D: List of Professional Associations and Organizations, Journals, and Training Resources.

References.

About the Author.

Name Index.

Subject Index.

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