Preface for the Collaborative Work Systems Series.

Acknowledgments.

Preface.

Introduction and Framework for the Fieldbook (Michael M. Beyerlein, Craig McGee, Gerald D. Klein, Jill E. Nemiro, and Laurie Broedling).

PART 1: STRATEGY AND GOAL SETTING (Craig McGee)

Chapter 1: Critical Success Factors in Team-Based Organizing: A Top Ten List (Michael M. Beyerlein and Cheryl L. Harris).

Chapter 2: The Search Conference: A Participative Planning Method That Builds Widespread Collaboration (Catherine Bradshaw, Joan Roberts, and Sylvia Cheuy).

Chapter 3: The Transformation Grid: A Framework for TBO Conversions (Tom Devane).

Chapter 4: Chartering Your Team for Peak Performance (Kevin Dowling))

Chapter 5: Return on Teaming Initiative (ROTI): Measuring Teaming Outcomes to Optimize Their Performance (Frances Kennedy).

Chapter 6: ROI and Strategy for Teams and Collaborative Work Systems (Alec R. Levenson).

PART 2: LEADERSHIP AND ORGANIZATIONAL CULTURE (Jill E. Nemiro).

Chapter 7: Side-by-Side Leaders Promote Breakthrough Results (Dennis Romig).

Chapter 8: Team Accountability: A Leadership Responsibility (Michael M. Beyerlein).

Chapter 9: Sustaining Leadership Teams at the Top: The Promise and the Pitfalls (Mindy L. Gewirtz and Peter Gumpert).

Chapter 10: Developing and Assessing a Climate for Creativity in Virtual Teams (Jill E. Nemiro).

Chapter 11: Alignment: The Key to Collaborative Work Systems (Craig McGee).

PART 3: STRUCTURE AND OVERALL DESIGN (Gerald D. Klein).

Chapter 12: Accelerating Organization Design: Choosing the Right Approach (William O. Lytle).

Chapter 13: Creating a Collaborative Work System in an Engineering Department (Craig McGee).

Chapter 14: Real Collaboration Requires Power Sharing: The Participative Design Approach (Catherine Bradshaw, Joan Roberts, and Sylvia Cheuy).

Chapter 15: The Participative Design Workshop and Its Variations (Donald W. de Guerre).

Chapter 16: Gaining Commitment to High Performance Work Systems: John Deere Case Study (Gina Hinrichs and Kevin Ricke).

Chapter 17: Developing Team-Based Support Systems: Conceptual Overview and Strategic Planning Workshop (Cheryl L. Harris and Sarah L. Bodner).

PART 4: WORK PROCESSES AND COMMUNICATION SYSTEMS (Craig McGee).

Chapter 18: The CAIRO Tool: A Tool for Defining Communication Patterns and Information Flow (Craig McGee).

Chapter 19: Managing Intergroup and Interdepartmental Conflict to Improve Collaboration (Gerald D. Klein).

Chapter 20: Learning and Communicating About Collaboration in Dispersed Teams (Kenneth David and John R. Lloyd).

Chapter 21: Making Space for Communities of Practice: Creating Intellectual Capital Through Communicative Action (David O’Donnell and Gayle Porter).

Chapter 22: How to Effectively Communicate Virtually: Lessons from Case Studies of Virtual Teams (Jill E. Nemiro).

PART 5: HUMAN RESOURCE PROCESSES (Laurie Broedling).

Chapter 23: Team Member Selection: “Tell Us About a Time When . . .” (Carole Townsley and Susan Larkin).

Chapter 24: The Team Excellence Award Program: Recognizing Successful Team Problem Solving and Process Improvement (Laurie Broedling).

Chapter 25: A Problem-Solving Training Program for Groups of Service Engineers: A Case Study (Ad Kleingeld and Harrie van Tuijl).

Chapter 26: Creating and Measuring Ways to Win Together (Theodore A. Wohlfarth and Michael J. Stevens).

Chapter 27: Keeping Teams Afloat: Critical Coaching Competencies in Today’s Team-Based Organizations (Sarah L. Bodner and Lori Bradley).

Chapter 28: A Web-Based Electronic Performance Support System for Managers (Garry McDaniel and Bijan Masumian).

PART 6: INDIVIDUAL, INTERPERSONAL, AND TEAM COMPETENCIES AND SKILLS (Gerald D. Klein).

Chapter 29: UATTRA Performance Assessment for Fast Formed Teams (Kelly Rupp).

Chapter 30: Building and Using Virtual Learning Environments (Deborah Hurst and Scott Follows).

Chapter 31: The Dynamics of Conflict Resolution (Jimmy A. Nelson).

Chapter 32: Increasing Collaboration Success Through New Meeting Behavior (Gerald D. Klein).

Chapter 33: A Tool Approach to Forgotten Team Competencies (Michael M. Beyerlein).

Chapter 34: Balancing Skills for Collaboration with Individual Development (Gayle Porter).

Conclusion Reflecting on the Lessons Learned.

References.

About the Series Editors.

About the Book Editors.

About the Contributors.

Index.