FRANCES HESSELBEIN is chairman of the board of governors of the Peter F. Drucker Foundation for Nonprofit Management and editor in chief of its journal, Leader to Leader. She was awarded the Presidential Medal of Freedom, the United States of America's highest civilian honor, in 1998. MARSHALL GOLDSMITH is a founding director of Keilty, Goldsmith and Company, one of America's key providers of customized leadership development. He is also a cofounder of the Learning Network, an association of the world's top consultants. IAIN SOMERVILLE is a partner in Andersen Consulting, where he founded and led the Organization Strategy practice and Institute for Strategic Change-the firm's global "think tank." As a top management consultant and educator, he has for more than two decades served the world's leading private, public, and social sector organizations.