A Consultant by Any Other Name . . .

Techniques Are Not Enough.

Flawless Consulting.

Contracting Overview.

The Contracting Meeting.

The Agonies of Contracting.

The Internal Consultant.

Understanding Resistance.

Dealing with Resistance.

From Diagnosis to Discovery.

Getting the Data.

Whole Systems Discovery.

Preparing for Feedback.

Managing the Feedback Meeting.

Implementation.

Strategies of Engagement.

Some Tools for Engagement.

Ethics and the Shadow Side.

The Heart of the Matter.

Another Checklist You Can Use.

Suggestions for Further Reading.

Acknowledgements.

About the Author.